This is an announcement for those who using iSB analysis services. We truly apologize for reporting details through an email please understand the circumstances.
▣ Occurrence : May, 2022
▣ Recipient : iSW Users
▣ Name of Product : Tablet (Samsung Galaxy Tap S6)
▣ Details :
This is iMediSync.
Currently, the Tablet you are using occurring a system error due to the Android Update for the new version therefore the brainwave analyzing service system is restricted.
We advise you to continue to use the Android 11 version, this is the server error from updating the new Android 12 version. (Android 11 is working properly.)
Set-Up▶[About Tablet]-[Software information]-[Android version] confirm version 11.
Set-Up▶[Software update] Turn off the “Auto download over Wi-Fi and “DO NOT click on Download and install” button
Again, we truly apologize for the inconvenience.
After resolving the current issue, we’ll inform you again as soon as possible.
Meanwhile, if you have any questions, do not hesitate to contact us. We will respond immediately.
Appreciate your understanding.
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